- Terms & Conditions
- Sales Terms
- Special Orders
- Fulfillment Program
- Payment Terms
- Freight Terms
- Returns
- Inactive Accounts
- Additional Terms
- Trademarks
- Information/Privacy
Placing an order constitutes acceptance of the most current terms and conditions of sale stated herein or as published on Petra's website, www.petra.com, at the time of sale. Such terms and conditions may be amended or changed from time to time without notice. References to Petra herein after refer to Petra Industries, Inc., its affiliates and its subsidiaries.
SALES TERMS
Wholesale sales only. a) All customers must provide Sales Tax Resale Number indicating exempt status. b) All customers must provide Federal Identification Number. c) All merchandise sold with the intention of resale by the purchaser.
Petra requires the following information to ship orders: a) Completed and signed new account credit application. b) Valid sales tax resale certificate or a signed Multi-State Sales Tax Exemption and Resale Certificate. c) Verification and validation that the customer’s business is an industry-related business in good standing.
Shipments cannot be released until the above qualifiers are attained. First-time orders will be expedited when accompanied by a qualified resale certificate and new account credit application.
Petra requires no minimum order.
Orders received by 6:00 p.m. CST will be shipped same-day for qualifying customer types. Petra is subject to the carrier’s pick-up availability. Exclusions from same-day shipping by 6:00 p.m. CST could include, but are not limited to: a) Out of stock product b) Special orders c) Shipments using an LTL service
Add-on orders will be considered new orders and processed accordingly.
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SPECIAL ORDERS
If a customer requests a non-stock item, such request must be made in writing via the Special Order Request form, accompanied by a fifty percent (50%) deposit, paid by the customer’s credit card. Upon receipt of such funds, Petra will place the order with the manufacturer. Upon shipment of the goods, the remaining charges, including merchandise, freight, etc., will be charged to the customer’s credit card. The remaining charges may also be added to a C.O.D. certified funds tag and shipped collect, at the customer’s request.
Special orders are not eligible for returns or cancellations.
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FULFILLMENT PROGRAM
Petra offers a fulfillment program for E-Commerce customers. Petra provides blind drop-ship services for approved retailers who have signed a Fulfillment Partnership Agreement. These orders ship from Petra without identifying marks directly to retailers’ customers for a fee of $3.50 per order plus applicable freight charges and accessorial fees. Tracking information is supplied for each drop-shipped order on the following business day.
Policies outlined in the Fulfillment Partnership Agreement could supersede policies listed in these terms and conditions.
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PAYMENT TERMS
After all qualifiers are met to become a Petra customer as stated in the terms above, Petra has the following payment terms available:
a) C.O.D. certified funds are accepted via bank-issued cashier’s check or money order for new customers. Drop ship and special order items are not available to customers under these payment terms.
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COMPANY CHECKS ARE NOT ACCEPTED WITHOUT CREDIT APPROVAL.
b) C.O.D. company checks are accepted pending approval of a completed and signed credit application.
Allow two weeks for processing of all credit applications. c) Net terms are available pending approval of a completed and signed credit application. For higher
net term limits, current financial statements are required. Allow two weeks for processing of all credit
applications. If net terms are approved and utilized, credit cards will only be accepted for payment toward
extended credit with a 2% transaction fee.
- All net terms are calculated from invoice date.
- A 1.5% monthly finance charge will be added to all past due invoices.
- No shipments will be made on any past due accounts.
- Any account that becomes delinquent is automatically changed to C.O.D. terms. Such account will be sent for collections, and the customer is responsible for all collection charges and/or attorney fees.
d) Major credit cards are accepted, including Visa, MasterCard, Discover & American Express. Such credit
terms require a signed Credit Card Authorization on file and will only be accepted from persons
authorized by the card holder to place such orders.
e) EFT and wire transfers are accepted. Please contact Petra’s accounting department at 866-719-6292 for instructions. A $25.00 returned check charge will be assessed for any check returned for any reason.
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FREIGHT TERMS
Standard ground freight will be prepaid on orders totaling over $800 on in-stock merchandise for products shipped to one location in the contiguous United States. A 2% freight allowance will be applied to all orders in excess of $800 of in-stock product only shipped to one location in Alaska, Hawaii, Puerto Rico, Canada or Mexico. The maximum dollar amount of office machines, tape products, batteries, moving supplies, A/V mounts over 50 lbs, 13"+ televisions/LCDs, furniture, home theater kits, metal/wood products, jewel cases, bulk wiring products, observation/security systems, surge/UPS systems, power inverters, structured wire enclosures, floor-standing/tower speakers, central vacuum systems and central vacuum components may not exceed 50% of total order in either circumstance.
Speaker boxes, projector screens, air conditioners, all medium- or large-sized home appliances, and 14" or larger observation monitors and systems are excluded from prepaid freight programs.
Certain restrictions apply which exclude additional products from this free freight program.
C.O.D. fees and surcharges are not, for any reason, prepaid, regardless of freight qualifications.
Hazardous materials cannot be shipped by any other method than a Ground Service. These materials cannot be shipped to Alaska, Hawaii or Puerto Rico for any reason, regardless of ship-to information.
Shipments not qualifying for free freight are subject to shipping rates, accessorial surcharges and other fees as applicable. Additional charges could also be assessed that may include fuel surcharges and dimensional/ oversize fees, when required by carriers’ regulations. All such charges as mentioned herein, along with any insurance costs, are calculated and added to the invoice total and are non-refundable.
Should you, Petra’s customer, request your order be shipped to Canada and/or Mexico, Petra is neither responsible nor liable for any taxes, duties, fees, or other charges that may be associated with the processing of such North American Free Trade Agreement shipments. All such charges and requirements are the sole responsibility of the customer. You may receive a separate invoice for these charges from a freight forwarder, shipping company, or other third party.
If an order is refused for any reason, Petra will be compensated for all shipping charges, including any C.O.D. fees, as well as a 15% restock fee. Such compensation must be received before any other orders are released for the customer. All orders are shipped FOB Edmond, OK. Damages are the responsibility of the carrier once the shipment is delivered to the carrier. Customers must make damage claims directly to the carrier within 10 days of receipt of the order. All boxes and packaging material are necessary when filing a claim. Contact a Petra customer service representative at 800-443-6975 for assistance. Televisions, furniture containing glass and/or display units must be inspected for any damage upon delivery by carrier. Visible damage claims must be clearly noted on the delivery receipt/bill of lading as proof the damage or tampering occured prior to delivery. Such damages must be reported within 24 hours, with documented proof otherwise claim and/or credit may be denied. To ensure full credit, original packaging, manuals and shipping boxes must be retained for inspection.
All shipping/pricing discrepancies must be reported within 5 business days of receipt of order.
No drop ship order will qualify for free freight.
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RETURNS
All products sold by Petra Industries, Inc. are sold with, to the extent that such warranties exist and are transferable, the manufacturer’s limited warranty.
Please read all warranty material carefully as the warranty period, service and transferability varies by manufacturer and product.
All returns require a Return Goods Authorization signed by an authorized Petra representative. Please call a Petra customer service representative at 800-443-6975 for an RA number. Returns without this authorization will not be accepted. RAs are effective for 60 days only.
The RA number must be printed clearly on outside of the carton, and all products must be securely protected in double packaging. If the RA number is not visible, the shipment may be refused. If shipping labels are placed on or RA numbers written on the manufacturer’s boxes, the product will not be in resalable condition, and, in turn, will not be eligible for return. All original packaging and materials, including all parts, accessories and instruction manuals from the manufacturer must be returned with the product. Failure to comply may result in charge-backs, penalties and/or other fees to the customer, up to and including denial of RA credit.
All returns must be returned to Petra with freight PREPAID. Damaged and defective product replacements will be sent with no freight expense to the customer.
All non-defective returns will be assessed a 15% restock fee within 90 days of purchase and will only be accepted in resalable condition with all original packaging. Freight charges will not be refunded.
Defective product can be returned to Petra within 30 days of sale. After 30 days, defective product must be returned to the manufacturer, under the specific warranty allowances.
Upon receipt and acceptance of returned items, Petra will credit the customer’s account for merchandise costs. No cash refunds will be allowed. Credit on account will be issued for the amount paid on the original invoice.
If product returned to Petra does not match the product on Petra’s return authorization, the return will be refused and no credit will be issued to the customer. The customer may be responsible for any freight and/or other applicable handling fees for this unauthorized return.
The following items are not eligible for return: a) Special orders, closeout items and discontinued items. b) Items for which manufacturers will not accept returns. c) Items showing obvious signs of misuse, consumer abuse or commercial use. d) Color copiers, printers, fax machines, toner cartridges and consumables.
Please allow one week for return processing.
Returns will be processed based on original payment terms. Petra does not offer cash refunds on returned merchandise.
Returns will not be accepted 90 days after sale, regardless of reason.
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INACTIVE ACCOUNTS
All accounts with no activity for six months or greater will be subject to a monthly service charge. All accounts with no activity for 12 months or greater will be closed. In order to reactivate the account, a new credit application will be required.
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ADDITIONAL TERMS
Petra has the option to substitute any item on backorder for a comparable item of equal or greater value. Backorders are shipped automatically. Customers must call in advance to cancel a backorder. Backorders less than $10 are automatically deleted so the customer must be sure to include them on the next order.
Petra is not responsible for typographical errors or erroneous data in publications, Web site or any other media platform. Please note that items ordered may not be exactly as pictured in the catalog, Web site or promotional piece.
Prices are subject to change without notice. Please contact a Petra sales representative for the latest product pricing and availability.
Petra reserves the right to limit quantities.
Some product lines are available in certain territories only, as stipulated by the manufacturer. These items are marked with this icon: *Territory Restricted.
Please call a Petra sales representative for more details.
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TRADEMARKS
The following are trademarks and/or registered trademarks of Petra Industries, Inc.:
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Petra trademarks may not be used in connection with any product or service that is not authorized by Petra, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Petra, its affiliates and its subsidiaries.
All other trademarks and trade names that appear on Petra publications or the Petra Web site, www.petra.com, are the property of their respective owners and may not be reproduced, copied or manipulated in any manner without the expressed, written approval of the trademark owner.
All content included on or comprising all Petra publications or the Petra Web site including information, data, photographs, videos, typefaces, graphics, music, sounds and other material is protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. All content is copyrighted as a collective work under the U.S. and international copyright laws, and Petra owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement and enhancement of all content.
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INFORMATION/PRIVACY
Providing Petra with contact information (phone, e-mail, fax number and mailing address) authorizes Petra to contact the customer through mailings, e-mail, fax and phone. Petra believes in protecting customers’ private information. Petra will not give away, sell, rent or lease customers’ personal information to any third party.
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