Welcome, marketplace resellers! You’ve got questions and we’ve got answers. Below are some of the most frequently asked questions that Petra receives along with straightforward answers—so that you spend less time researching and more time cutting your costs and increasing profits (or more time fine tuning your lineup). We will cover questions regarding who you can contact for various requests and additional inquiries, the product list, and shipping options as well as ordering information.
Where is the product information located for all products available to my account?
There is a single .csv file, called the Prodlist, located at the download site prod.petra.com and is available for download 24/7. This contains all active Petra products that are available to your account.
Will the Prodlist include items that require manufacturer approval?
Your Prodlist will not include items that require manufacturer approval. To seek manufacturer approval, please make sure that the manufacturer is a good fit for your business and contact your sales rep. Your sales rep will then handle all communication through the manufacturer to get their approval for your business to sell their product.
What file type is the Prodlist?
The Prodlist is a .csv file.
Are there any software requirements to open the Prodlist.csv file?
You will need to have Microsoft Excel or a similar spreadsheet tool capable of opening .csv files.
How often is the prodlist.csv file updated?
Prodlist.csv updates hourly.
How often should I download the Prodlist.csv file?
It is recommended to download the Prodlist.csv file at least twice per week, if not more, as inventory levels can change quickly.
Who is Petra’s preferred shipping carrier?
FedEx® is Petra’s default carrier.
What if I want to use a different carrier?
When placing a web order, available carrier options will be listed. However, only FedEx® shipping rates will be shown. If an order is being emailed in, simply state which method you would like to use. Again, if you don’t specify, Petra will default to FedEx®.
Is there a flat-rate shipping option?
Yes, there are multiple flat-rate shipping options with Petra. It is based on the total weight of the shipment. To learn more, login to your account and read Petra’s flat rate agreement.
Are dropship orders blind shipped?
Yes. Blind shipping means Petra will dropship your order to your customer with no mention of Petra on the box.
Can I customize my shipping label?
Yes, you can contact our live customer support team at [email protected] with your account number (phone number) and your request.
Does Petra ship internationally?
Please see our Terms & Conditions for more information on international shipping guidelines and freight costs.
Can products with lithium ion batteries be shipped via air shipping services?
No, they cannot. Such products can only be shipped via ground shipping.
Can Petra ship to FBA warehouses?
Yes, Petra can. You must be signed up for Petra’s FBA program before FBA orders can be placed. The offer for enrollment into the FBA program will be made during the initial discussion with your sales representative.
Can Petra ship to freight forwarders?
Yes, Petra can. Please see our Terms & Conditions for more information on shipping guidelines and freight costs.
Is there more than one way to place an order?
Yes, orders can be placed via the website, your account’s sales representative and via FTP (File Transfer Protocol). To get set up for FTP, you will need to contact your sales representative and provide your static IP address.
When do I get charged for my order?
Orders are charged to the assigned credit card on the account after the order has shipped.
Are orders placed and shipped during the weekend?
Orders can be submitted at any time over the weekend, but orders placed during the weekend will not be shipped out until Monday.
Is there a minimum order quantity?
No, there is no minimum order quantity.
What happens if an order is placed for several items and one or more are backordered?
If the order is set to Ship Complete, the order will ship as one shipment after the last backordered product comes into stock. If the order is set to Ship Incomplete, the order will ship in multiple shipments as products come into stock.
To choose “Ship Complete” go to your cart and proceed to checkout. Once you reach the Shipping Method section, select “Ship Complete” to have your order delivered once products on backorder have arrived.